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What do our clients have to say about our service?

We don’t just assume that our clients are happy. We ask them! And boy, are we glad we did. The numbers are in and it looks like we might be on to something when it comes to client service. Take a look!

Would you refer us to family and fiends?

No matter what your product or service, the Gold Standard and best indicator of the job your doing for your customers is whether or not they trust you enough to refer you to the people they care about, their friends and family. When surveyed, 97.7% of our clients found there experience working with us to be “excellent” and say that they would be happy to recommend us to there family and friends!
97.7%

Did we respond quickly to your calls and messages?

Having an expert to call is essential to the feeling good about one of lifes biggests investments, your home! But, what if it takes a day or more to hear back? When surveyed, our clients found that we responded quickly to there calls and messages 100% of the time. Amazing!
100%

When you had questions, did we answer them clearly and completely?

Home buyers have questions…lots of questions! And why wouldn’t you? Even if this isn’t your first purchase, in all likelihood, this is something you only do every several years. With all of the changes that seem to be the norm now in lending and real estate, plain answers that you can understand are essential to your comfort and confidence when you’re buying a home. Our clients told us that they found our answers to there questions clear and complete 99.4% of the time!
99.4%

What do Realtors think of our Work?

The most important partner a Realtor has is their lender.  Smart Realtors choose and refer the best lender they can find.  When we surveyed our Realtors, here’s what they said about working with the Carlson Lending Team.

Did we keep you up-to-date and informed during the transaction?

It’s not rocket science, you need to know how things are going and when important milestones are met in the loan process! This is among the most important values we work from. When our Realtors were surveyed, 93% said they felt like we did a great job keeping them up to speed.
93%

Did we respond quickly to your calls and messages?

Things happen fast in real estate and smart Realtors know they need a partner that can get back to them quickly. Got an emergency on a night or weekend? Unfortunately, most lenders won’t be there for you. When surveyed, our Realtors found that we responded “quickly” to there calls and messages 100% of the time. Amazing!
100%

Did we contribute in a meaningful and positive way to our clients and the transaction?

We all want to earn the right to have “clients for life” and to count on referrals from our clients. The only way to do that is to WOW our clients so that they become raving fans and tell others. When our agents were surveyed, 96.4% agreed that we were part of the reason that clients would come back.
96.4%